Download help

Bought a product and cannot open it? Start here.

Find your download again

Your download link is emailed to the address you used at checkout, straight after payment. Check the spam and promotions folders if it is not in your inbox.

The link has expired

Download links expire after a period and a limited number of uses, to stop the file being shared publicly. Contact support with your payment reference and we will issue a fresh link.

The file will not open

Every product is a standard PDF. On a phone, open it with your browser’s built-in reader or a free PDF app. If the file looks broken, tell us and we will check the copy on our side.

Paid but no email

Send us the payment reference from your bank alert or Paystack receipt. We can match the payment and resend the download.

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Email support: support@nichegrab.pro